- Hotline: 852+ 2891 9689
- Whatsapp: 852+ 9146 8426
- [email protected]
- 6/F 29 Austin Road, Tsimshatsui, Kowloon, Hong Kong
Protecting Your Confidentiality with a “No Regret” Standard
Last Updated: 6 Nov 2025
Undergoing a hair restoration journey is a deeply personal decision. At Dr. Bertram Hair Transplant, we believe that your trust and confidentiality are as critical to a “No Regret” experience as the surgical result itself. A clear, stringent privacy policy is not just a legal requirement; it is our ethical pledge to protect your personal and medical information before, during, and long after your treatment.
This document defines how we collect, use, and safeguard everything from your initial inquiry to your surgical details and photographic records, which are used only with your explicit, written consent. By respecting your privacy with uncompromising standards, we uphold the professionalism and trust that allows you to feel secure and respected throughout your journey with us.
This Privacy Policy applies to Dr. Bertram Hair Transplant (“we,” “our,” or “us”), located at 6/F, 29 Austin Road, Tsimshatsui, Kowloon, Hong Kong. We are the data controller responsible for your personal information.
To provide you with world-class care, we collect information that you voluntarily provide through our website forms, consultations, and correspondence. This may include:
Personal Identifiers: Name, contact details (email, phone), and address.
Medical Information (Sensitive Data): As a core part of our “No Regret” philosophy, we collect detailed medical history, hair loss patterns, and photographic documentation. This sensitive data is treated with the highest level of security and confidentiality and is processed strictly for medical diagnosis and treatment purposes.
Technical Data: We may collect non-identifying information such as your IP address, browser type, and device information to analyze site performance and user experience. This statistical data helps us improve our website’s educational content and does not identify you personally.
The personal information we collect is used exclusively for defined, legitimate purposes:
To Provide Medical Services and Fulfill Our Contract: This includes scheduling your consultation, providing a medical diagnosis, performing the agreed-upon procedure, and managing your post-operative care.
To Uphold “No Regret” Quality Assurance: Our clinic’s data is used for internal auditing, improving surgical protocols, and training our medical team to ensure consistently high outcomes. Any use of de-identified data for broader research or training is done only with separate, explicit consent.
To Communicate with You (With Your Consent): To respond to your inquiries and, if you have opted-in, to provide you with educational information about hair restoration.
To Meet Legal and Regulatory Obligations: To comply with Hong Kong healthcare regulations and other legal duties.
A core tenet of our privacy practice is that your personal and medical data is not a commodity. It is disclosed only under strict conditions:
Internally: Your data is accessible only to current employees and medical directors of Dr. Bertram Hair Transplant who are directly involved in your care and are bound by strict confidentiality agreements.
Legally Required Disclosures: We may disclose information where required by law, such as to comply with a court order, subpoena, or a request from a regulatory body.
Protection of Rights: We may share information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.
We do not sell, rent, or trade your personal data with any third-party service partners, marketing agencies, or business affiliates.
We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or medical reporting requirements. Our retention periods for patient medical records are defined by Hong Kong’s medical data retention laws and our own internal “No Regret” quality standards, which require long-term follow-up data to validate surgical outcomes.
Cookies are small text files stored on your device to improve your browsing experience.
Types of Cookies We Use:
Necessary Cookies: Essential for core functions like navigating the website and accessing secure areas.
Functionality Cookies: Remember your preferences (like language) to enhance future visits.
Analytical Cookies: Allow us to analyze site usage (e.g., through Google Analytics) to improve content and user experience. This data is aggregated and anonymous.
By using our website, you consent to the use of these cookies as described. You can manage or disable cookies through your browser settings (visit www.allaboutcookies.org for guidance). Note that blocking cookies may impact website functionality.
You have rights regarding your personal data, including the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:
By Post: Dr. Bertram Hair Transplant, 6/F, 29 Austin Road, Tsimshatsui, Kowloon, Hong Kong
By Email: [email protected]
To ensure a prompt and expert response, we may forward technical queries regarding our website’s data processing to our contracted SEO Service Provider, who is bound by strict data processing agreements to act solely on our instructions.
We may update this policy periodically to reflect changes in our practices or for legal and regulatory reasons. The latest version will always be posted on this page with an updated effective date.
Pre-Consultation Review
If you want to get a personalized answer from our medical team, you can reach us using this form here. We will cantact you as soon as possible.
Our practice adheres to guidelines established by leading international organizations in Hair Restoration.
International Society of Hair Restoration Surgery is the leading global medical association that establishes international practice standards and patient safety protocols.
The American Board of Hair restoration Surgery represents the highest standard. To maintain rigorous certification requirements the physician must demonstrate surgical expertise.
Worls FUE InstituteI serves as the premier educational body focused exclusively on Follicular Unit Extraction methodology. The institute ensures consistent application of safe FUE.
